Shipping and Returns
To be eligible for a full refund or exchange, your item must be unaltered, unworn, and unwashed, with tags attached. Once your return is received and inspected, we will send an email to notify you that we have received your returned item. Once returned item(s) is/are received, your item will be processed within 1-3 business days. If returned merchandise is deemed to be in returnable condition, and you’ve requested a refund for your order (rather than gift card), the refund will be issued to your bank.
Please allow 5-10 business days for the amount to reflect in your account (timing will vary based on your financial institution).
Sale Items
Sale items are final. Gift cards cannot be returned.
If you have any questions about your online return, please e-mail Info.
Lost or Stolen Items
Purpose is not responsible for the replacement of lost or stolen items. If your tracking number shows your package as "delivered" and you believe it to be lost or stolen, you can file a claim with USPS Here.
Damaged Package
We are not responsible for packaging that was damaged during the shipping process. If you receive a damaged package, take a look inside to see if any of your items were damaged. If they were, you can file a claim with USPS Here.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company: it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info.levoyageboutique@gmail.com
Exchanges
We accept returns for an exchange that are post-marked within 30 days for exchange. If you need to exchange the same item for a different size, exchanges can take place via in-store or by mail. For an online exchange, submit your request through our Returns Center.
Shipping policy
We work to ship out orders the same business day or the next business day after the order has been placed. For holidays, Friday afternoons, weekends, and during physical inventory audits, we may take up to 3 business days to ship orders from our warehouse.
Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.
If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.
If you wish to reship an unclaimed, refused, or undeliverable package you are responsible for the new shipping cost. Unclaimed, refused, or undeliverable packages that are returned to us will be processed as a return and the original form of payment will be refunded, less any additional shipping expenses.
We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.
We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.